sbrgThe Challenge: Find a way to roll out customer service, do-it-yourself technology that actually works. Usually the systems are so touchy, users are put off. Some are actually scared away.

The Remedies: Make sure you’re solving a real business problem. Talk to customers, not just your corporate users, who are much more technically savvy. Partner closely with the business units involved. And remember, there is no help desk in this world.

The Payoff: If it works, do-it-yourself technology can save millions on labor costs, speed sales and delivery times, and improve customer satisfaction.

They don’t bite. They don’t snarl. And they don’t even frighten small children. Still, they can be so intimidating that the only option is to pull the plug.

Who’d have thought that something as benign as do-it-yourself kiosks could be so formidable that no one would use them? Certainly not executives at Read the rest of this entry »

gpckcEIGHTEEN MONTHS AGO, Michael Morris finally got the job offer he’d been dreaming of: a shot at the top IS executive position at Leslie Fay Companies Inc., a $650 million New York apparel manufacturer that was poised to invest in a major systems renovation. There was just one problem: Leslie Fay was in Chapter 11 bankruptcy. Morris took the job, but with one condition–a three-year contract that guaranteed his salary even if he were fired or Leslie Fay folded.

Not so long ago, such golden parachutes were usually offered only to the CEO and one or two other top officers of a company. A few CIO elites, such as former Merrill, Lynch & Co. CIO DuWayne Peterson Read the rest of this entry »

mfcgnDavid Walters had fire breathing down his neck. Literally. In 1988, as a summer recruit for the U.S. Forestry Service, he helped conquer a conflagration in Yellowstone National Park. Today, Walters is preparing to take the heat once again. Only this time he’s a tech-support manager at Microsoft, and he’s facing what could be the biggest potential blaze in the industry’s history–the launch of Windows 95. Says Walters: “We’re prepared for the driest season we’ve ever had.”

Walters isn’t the only one who stands to get singed. Battalions of tech-support staffers throughout the industry are coming up against an incendiary mixture–more novice users, increasingly complex software, and a growing number of compatibility issues. The toll: The average software developer now fields 1.8 million help calls per year and spends about 10 percent of revenue on support, says Bob Johnson, Dataquest’s director of software services. This isn’t a fire you can outrun. It’s get smart or get burne d. So leading companies such as Microsoft are outsourcing to third parties, putting more self-help information on-line and making their products “smarter.”

Microsoft is keenly aware of how much it has to gain–or lose– in supporting Win 95. So it’s launched a full-scale effort to beef up support, spending an additional $50 million on top of its annual $500 million in support expenditures, an industry source says. One of its biggest-ticket items was a multimillion-dollar upgrade to its telcom system to route calls among its own help-desk staffers and its five third-party support providers. Analysts agree that Microsoft has done about everything it can to brace itself Read the rest of this entry »

mdcpnATDT (Attention modem, dial tone). On Sept. 21, the man who pioneered the modem business–then drove one of the most successful technology brands straight into Chapter 11–gets a chance to ring up redemption. That’s when Dennis Hayes could see his Hayes Microcomputer Products Inc. emerge from the shadow of bankruptcy and into a powerful merger with Boca Research Inc. So far, the applause has been loud and long. “This is going to be an excellent merger,” predicts analyst Hank Powell, of Southeast Research P artners Inc.

But then again, several things could disconnect this modem marriage. It must find approval in the bankruptcy court. After that, the task of combining small Boca with large Hayes will be a major management challenge. Then Anthony Zalenski, the Boca CEO who will occupy the same role after the merger, must convince Hayes’ suppliers and customers that happy days are here again. That’s unlikely to be a problem for Zalenski, a 27-year industry veteran who was chief operating officer of Read the rest of this entry »

spss1A psychologist once challenged children to cross a room without directly touching the floor, using only a pair of boards and a piece of rope. Most of the kids cut the rope in half, tied a board to each foot, and walked across.

When he gave them only one board, many of them figured out how to tie the rope to one end and slide across the room in a gallop. These kids would cross the room faster, on average, than they did when they were given two boards and used them in a more obvious but less efficient manner.

As developers build next-generation applications using Read the rest of this entry »

hddrThere are discounts that come with various companies that offer emergency data recovery. Most of the discounts are directed towards select groups in the market. There are some of the companies that offer discounts for emergency data recovery to students. Others offer the discounts to teachers whereas others to military personnel. Mostly they direct their discounts on emergency recovery to a certain group of people who are many within that place. It works magic and very many people seek their services so as to benefit from the discounts when need be.

With emergency data recovery, you rest assured that you can continue with your work in the shortest time possible because very many service providers do it in twenty four to forty eight hours. It is worth mentioning that it is very important to ascertain the credentials of the service provider you want to employ for the emergency data recovery. Get the best company because very many service provider claim that they can offer very many services whereas it is not a reality. They also advertise unimaginable offers for emergency data recovery and for sure, they cannot offer the services. Go through the reviews left behind by clients who have been previously served.

How Data Recovery Works

Keeping an emergency data recovery plan in place is very important for many reasons. The emergency data recovery plan helps you retrieve inaccessible or deleted data from your hard drive. Is it possible to completely recover the lost data? Yes, it is possible to recover all the important files if you follow a set procedure from the beginning. Therefore, you do not need to panic when your data becomes inaccessible. All you need to is to proceed with the recovery procedure and retrieve the lost data.

There are several reasons why data is lost. These reasons include regular wear and tear, physical failures, software errors, computer viruses, malicious software and visiting affected sites. Some other reasons may be fire and electrical short circuits.

Let us talk about how hard disks work. When a file is deleted, the system only deletes the address of the file from memory but the actual file remains intact on the disk. Here, you should understand one important thing. If you delete a file, it still remains intact on the disk till you run shortage of space. In case of shortage of space, the disk replaces the old deleted files with the new deleted files. However, if there is enough space on the disk, all deleted files remain intact.

Loss of data is a state that no computer user ever wants to face. When you report to your office or business premises ready to begin to work, you always go with the knowledge that your data is still intact. Only for you to find that your computer cannot boot and even the power button has become useless since as much the lights are blinking, you cannot be able to see anything on your screen. This brings a lot of panic to the computer user and for one who has no knowledge concerning causes of loss of data stands there confused not knowing what to do next. For this reason, there are some few factors which one may want to consider before choosing the person who will help you. A user should not just settle for anyone who comes their way claiming that they can recover your data.

For you to consider any emergency data recovery service provider, look out for one who handles his job with a high level of professionalism. This is a person who has a good knowledge on what he is doing. He should also be a certified service provider and have at least something to show that he is fully armed to helping you out with this kind of problem. An emergency data recovery service provider must also be available whenever he is needed. He should be ready to offer you the services and have some good reception for you as a customer.

Looking at the importance of files and data saved on office and home computer, it is a wise thing on individuals and organizations’ part to have backup in the form of emergency data recovery plan. This plan is an effective way to for data management and recovery. With a data recovery plan in place, you can easily prevent data loss and protect the integrity of data and any other information.

Since we are living in a fast paced and computerized world, we need to get a backup recovery data in the case of a computer emergency. We all save important data such as cherished family photos, important legal documents or just general information. Therefore, we should understand how important it is to keep our data secure. How can we do it? Well, there are several ways to do it.

One of the most effective ways is to save the data on a floppy disk, external USB flash drive or CD. If you have lots of data, you should first make a list of all of the files that you consider irreplaceable and then save it. Hence, it is very important to have a good backup recovery data process is important in case you ever suffer computer issues that result in lost data.

Hard drive clicking is a possible complication which may be encountered by any computer user. In simple terms, Hard drive clicking is the hard drive making unusual noises which it ought not to make, in a condition of normal functioning. This situation would arise due to software or hardware related malfunctions. Sometimes, the errors or failures of hard drive itself can cause hard drive clicking. It is worth making ourselves aware of certain causes which may lead to hard drive clicking. When hard drive head is hitting the internal head stop, it may generate a clicking noise. This is often called as the click of death. This is an internal hard drive clicking. If the clicking is external, it may happen due to a loose connection, faulty cable or a faulty power adapter. If the hard drive is on a non-level surface that too may cause clicking. Power supply related problems and power saving setting as well can be reasons for a clicking, once they encounter problematic situations. Hard drive sharing the same power lead as graphics card is yet another reason for the complications. If the circuit board on the hard drive is faulty, it will be indicated through a clicking sound. Highly fragmented hard drives have a high percentage of facing with the error conditions. Apart from that, it should be checked to see whether the problem is with hard drive platter. It is extremely important that the reason for the clicking is identified correctly, in order to address the issue successfully.

Solving disk crashes can be difficult, to say the least.

Solving disk crashes can be difficult, to say the least.

The procedure that follows after a clicking hard drive starts to show signs of dying are to back up the data. There are some other steps that you can take to make sure that all works well is to try to retrieve data from the hard drive. The simple procedure includes trying to do a head swap. With another hard drive from the same batch. It is not an easy thing for if you make a simple mistake it can ruin all that is in the hard drive. If you change on the factory set pressure things can go wrong on the screws. The worst mistake can be to try to do it on your own at all costs, if you are not an expert.

A data recovery company is imperative in making sure that you get all your data back. It is not a very costly affair and it does not take long. The clicking drive and the other parts are dissembled carefully with a lot of care being taken on the heads to make sure that they do not touch one another. The experts work on your clicking hard drive and retrieved information is given to you to facilitate the running of your affairs.

Among the most common hard drive problems that computer users around the world experience are clicking hard drive and other such noises. There are different hard drive noises and there are also different things causing them. Clicking hard drive sounds may be due to software or driver issues but most of the time; these are caused by mechanical failure. But, this should not send you into panic. You first need to diagnose the problem and confirm that your hard drive is indeed dying on you. Check whether the hard drive is indeed the one that is creating the clicking sound.

Once it is confirmed that you have a clicking hard drive, it is time to backup all your data and have data recovery software at the ready. If you have been doing backups regularly, then this should not be very strenuous to you. You only have the most recent important files that you need to backup. Among the items that you want to backup are documents, presentations, spreadsheets, email and email contact information, videos, photos, music, software licenses, application data, game profiles, passwords, and internet bookmarks. Now, it is time to confirm the cause of the clicking noise that your hard drive is creating. This will make it easier to find the correct solutions for your problem.

Signs Of A Bad Drive

When things inside the computer are working well, you do not even notice. The drives run smoothly, the screen has no problems, the resolution’s great- everything is just perfect. However, this serene picture may sometimes be a foreboding of bad things to come, more like the calm before the storm. As such, it is always good to keep the system safe and secure at all times, both in terms of hardware and software, so as to prevent the signs I’m about to give next.

A clicking hard drive is by far the most common sign of trouble. The clicking hard drive will give off strange, clicking noises when being used. It is usually the first sign of trouble, and probably the most overlooked. The blue screen is the next sign, and this is mostly brought about by bad boot sectors in the hard drive. It is always a sign of a failing system, and should never be ignored. If the first two are ignored, the system will start freezing and rebooting unexpectedly. At this point, complete failure is imminent. Shutting down the system and taking it to the professional is the best move.

Do not ignore a clicking hard drive, your system, files and documents, and finances depend on it! See more details.